Privacy Policy
Last updated: 8 May 2025
At Academy Care Ltd, we are committed to safeguarding the privacy and personal data of all website visitors. This Privacy Policy outlines what data we collect, why we collect it, how it is used and protected, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Academy Care Ltd
Address: Unit 4, Westgate Court, Fryers Way, Ossett, Wakefield, WF5 9TT
Company Number: 01924 925 244
Data Protection Officer: Kristian H
Email: dpo@academycare.co.uk
Phone: 01924 925 244
This policy applies only to our website. If you follow links to other sites, please consult their privacy policies separately.
2. What Data We Collect
When you interact with our website, we may collect:
Contact information: name, email address, phone number (if submitted)
Technical data: IP address, browser type, time zone
Usage data: pages visited, time spent on pages, referral source
Voluntary data: any other information you choose to submit via forms or chat widgets
3. How We Use Your Data
We use personal data to:
Respond to enquiries and provide customer support
Improve website performance and usability
Monitor and secure our digital infrastructure
Fulfil legal obligations
We do not sell or share your data for marketing purposes.
4. Legal Basis for Processing
We process your data under the following lawful bases:
Consent: for data you voluntarily submit (e.g. through forms or chat)
Legitimate interests: for site analysis, performance
Legal obligation: to meet regulatory or security requirements
5. Cookies
We use cookies to enhance your experience and understand how users interact with our site. For more details, see our Cookies Policy.
6. Data Sharing with Trusted Providers
We work with trusted third parties that help us deliver our online services securely and efficiently:
Spoton.net (Hosting Provider)
Logs technical requests to diagnose faults and detect suspicious activity
Legal basis: Legal obligation (site security)
Cloudflare (Content Delivery & Security)
Caches content globally and helps prevent attacks
Legal basis: Legal obligation (technical security)
Google Analytics
Tracks visitor behaviour to inform website improvements
You can opt out via our cookie banner or install the Google Analytics Opt-out Browser Add-on
Legal basis: Legitimate interest (performance analysis)
Tidio (Live Chat)
Facilitates real-time communication via chat widget
Legal basis: Consent (user-initiated messaging)
Mapbox & YouTube (Embedded Content)
Load interactive maps or videos
See their privacy policies for more information
7. Data Storage and Security
We store your data within the UK or the EEA. All reasonable safeguards are in place to protect data, including encryption, access control, and secure servers.
8. Data Retention
We retain data only as long as necessary for the purposes it was collected, or as legally required.
9. Your Rights
You have the right to:
Access your personal data
Request corrections or deletions
Withdraw consent
Object to or restrict processing
Lodge a complaint with the ICO
To exercise these rights, please email dpo@academycare.co.uk.
10. Disclosures
We may disclose personal data if legally required (e.g. by law enforcement), or where we suspect illegal activity and have a duty to report it.
11. Changes to This Policy
This Privacy Policy may be updated from time to time. The date at the top of this page reflects the most recent revision. Major changes will be communicated clearly.